As organisations make the shift to strategic digital service management, they face a variety of requirements, including gaining holistic visibility across not just the data center but all their multi-cloud assets, improving the quality and efficiency of business service delivery, managing end-of-life for software and hardware and more.
Realising these objectives is easier said than done. Asset and inventory data is notoriously poor and incomplete. Information and technology are held in silos and are not consistently shared, which translates to limited visibility between assets and the services they support. And as software and licensing models become more varied, it’s easy to succumb to software sprawl, shadow IT, and audit unpreparedness. As a result, companies that don’t have good visibility into how digital services are implemented struggle in their digital transformation.
Fusion's Discovery as a Service (DaaS) addresses these challenges by utilising its vast experience in BMC's Discovery platform supplemented with other relevant data sources to drive the desired outcomes. DaaS incorporates advanced processes and techniques to improve data quality while eradicating the need for skilled discovery administrators, knowledge retention and training, thereby reducing the overall costs and dramatically improving time to value.
Fusion's Discovery as a Service utilizes four key unique capabilities:
Fusion will deploy and manage BMC's agent-less Discovery platform across client's IT infrastructure to create a dynamic, holistic view of data center and multi-cloud assets, highlighting their relationships, and providing IT crucial visibility into how the infrastructure enables the digital business. Other relevant tools and data sources will also be integrated to provide a holistic view of all relevant IT assets.
The service offers a flexible subscription consumption model. Fusion Data Quality Assurance (DQA) service provides a set of processes and best practice templates to guarantee the quality and timeliness of the data normalised and reconciled in the Configuration Management Data Base (CMDB), which in turn is used to drive all IT Service Management processes. The DQA service is governed by data quality SLAs which are driven by client's specific business needs.
Fusion Exploitation Service assists the consumers of the data in turning the Discovery and CMDB reports into actionable activities helped to derive value from the data.