ITSM4Outlook for BMC Remedy ITSM Suite


ITSM4Outlook is an application that is installed as a Microsoft® Outlook® extension. It acts as a bridge between Outlook® and BMC® Remedy ITSM Suite®.

ITSM4Outlook is revolutionizing service desk management thanks to its innovative approach. Its simplicity, flexibility and effectiveness are optimizing the work and performance of IT staff. It provides a range of options and features that make easier and faster the generation, follow-up and management of IT Requests throughout a whole organization, while reducing Shadow IT.

ITSM4Outlook is a smart tool focused on the user experience. The main ITSM tasks can be performed right from Outlook® through a clear and intuitive interface. With ITSM4Outlook, there is no complex tasks.


Resource Name Category Size
ITSM4Outlook Presentation
Mar 21, 2016
Datasheets 2.78 MB
Comparison Worflow - Remedy vs ITSM4Outlook
Jul 18, 2017
Solution Briefs 865 KB