The idea is to use one system to manage all work. People in an IT organization work on incidents, problems, changes, project tasks, and other tasks not related to requests. We realized that all work starts with a service request and ends with someone working a task. What is different is the process between, and the AR System is the best workflow engine / development environment on the market. APM Plus, our Remedy AR System - based project portfolio management system, adds the Project Lifecycle to the ITSM Suite.