VIPCON E-Bonding Runbook for BMC Atrium Orchestrator

Overview

The smart interface solution for BMC Remedy ITSM Suite

Eliminate time and resource intensive customizing and bring all stakeholder data to your central ITSM by creating standardized interfaces.

VIPCON E-Bonding Runbook is the smart interface solution for BMC Remedy ITSM Suite. The out of the box approach allows users to create integrations based on standards quickly, without customizing. The E-Bonding Runbook makes the integration of partner systems faster and easier massively reducing implementation effort. With the VIPCON E-Bonding Runbook, organizations can quickly create integrations within a matter of days to begin realizing the value of shared information.

Customers using BMC Remedy ITSM Suite frequently need to interface the solution with a large number of partner ticketing systems to facilitate data sharing about change requests or incidents to provide faster, higher quality service. This is often very challenging, requiring organizations to develop a multitude of individual interfaces, each requiring time, skills and raising the potential for error.

VIPCON E-Bonding Runbook greatly extends the integration capabilities of the ITSM Suite by leveraging the automation platform of BMC Atrium Orchestrator. The E-Bonding Runbook makes the integration of ITSM with partner systems easier and reduces the effort required to create and maintain each interface. At the same time, the quality of integrations is increased through the E-Bonding Runbook’s reusable platform features:

  • Support of bi-directional interfaces
  • Asynchronous processing for performance and stability
  • Standardized error handling
  • High availability
  • Scalable and robust

Resources

Resource Name Category Size
Central interface strategy for IT Service Management at an automotive manufacturer
Sep 1, 2017
Success Stories 150 KB

Solution Area

Service Management